Objective:

This Privacy Statement articulates the privacy and data protection principles followed by Highsky IT Solutions Limited (hereinafter referred to as “Highsky IT Solutions”) and its entities around the world with regard to the personal information of its customers (including products, outsourcing and other services clients), partners, employees (current or former employees, trainees), applicants, contractors, prospects and vendors and current or former members of the Board of Directors, whose personal information are processed by Highsky IT Solutions.

This Privacy Statement explains the use and protection of personal information collected by Highsky IT Solutions. It applies to any personal information you provide to Highsky IT Solutions and, subject to local law, any personal information we collect from other sources.

Throughout this Privacy Statement, “Highsky IT Solutions” refers to Highsky IT Solutions Limited, including its affiliates and subsidiaries (also referred to as “we”, “us”, or “our”).

Scope of this Privacy Statement:

This Privacy Statement covers our information practices, including how we collect, use, share and protect the personal information you provide to us, through our web sites that link to this Privacy Statement (collectively referred to as “Highsky IT Solutions’s Websites”).

Highsky IT Solutions may provide links to third-party websites for your convenience and information. If you access those links through the Highsky IT Solutions website, you will leave the Highsky IT Solutions website. Highsky IT Solutions does not control those sites or their privacy practices, which may differ from Highsky IT Solutions’s practices. We do not endorse or make any representations about third-party websites. The personal information you choose to provide to or that is collected by these third parties, including any social media websites featured on our website, is not covered by the Highsky IT Solutions’s Privacy Statement. We encourage you to review the privacy statement or policy of any website before submitting your personal information.

We may also provide social media features on our website that enable you to share Highsky IT Solutions information with your social networks and to interact with Highsky IT Solutions on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand how the information provided by you could be used or shared by those sites.

Highsky IT Solutions’s websites are not directed at nor targeted at children. No one who has not reached the age of thirteen may use the websites unless supervised by an adult. By accessing this website you represent and warrant that you are 13 years of age or older.

Highsky IT Solutions will not be liable for any unsolicited information provided by you. You consent to Highsky IT Solutions using such information as per Highsky IT Solutions’s Privacy Statement.

Personal information collected by Highsky IT Solutions:

We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City and Phone Number.  When you provide information that enables us to respond to your request for products or services, we will, wherever permissible by relevant laws, collect, use and disclose this information to third parties for the purposes described in this Privacy Statement.

Personal information that you provide to Highsky IT Solutions directly through websites or emails

We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City and Phone Number, Industry type when you fill forms on or raise a query through our websites, or send emails, call us or write to us.

Personal information that is automatically collected by Highsky IT Solutions when you use Highsky IT Solutions websites

Visit Highsky IT Solutions Websites

In some instances, Highsky IT Solutions automatically collects personal information pertaining to you when you visit our websites and through e-mails that we may exchange. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies and web beacons. The collection of this information will allow us to improve the effectiveness of Highsky IT Solutions websites and our marketing activities. Please see the section below on cookies for further details.

By using Highsky IT Solutions’s websites, associated microsites and mobile applications, you agree to the processing of your information as explained in this Privacy Statement.

Highsky IT Solutions websites may contain links to other sites which are outside our control and are not covered by this Privacy Statement. We encourage you to review the Privacy Statement/Notice of each website you visit.

Personal information that is collected from third party sources

Engage with Highsky IT Solutions through social media

You can engage with us through social media websites or through features on Highsky IT Solutions websites that integrate with social media sites. When you engage with us through social media sites, you may allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platform.

Personal information that is collected when you access our Websites through mobile devices

Access our Websites through Mobile Devices

If you access our websites on your mobile device, we may collect your personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City, Phone Number, IP address and Device details.

When you provide us your mobile phone number, you consent to the use of your mobile phone number for the purposes identified in this Privacy Statement. If you choose to refrain from receiving any text notifications from us on your mobile, we will not be using your mobile number for such purposes unless required to meet legal requirements or legitimate business purposes.

How We Use your Data:

The personal information we collect may be used to:

• provide information and services as requested by you.
• assess queries, requirements, and process requests for products and services.
• to provide subscription related services and information
• to enable you to download collaterals and Marketing materials.
• perform client communication, service, billing and administration.
• conduct data analysis.
• assess web site performance and usage analysis
• maintain leads
• run marketing or promotional campaigns
• create brand awareness
• provide better services and generate demand
• market products and services based on legitimate business interest under the applicable law; or
• conduct processing necessary to fulfil other contractual obligations for the individual.

The legal basis may differ depending on applicable local laws, but generally we consider that our legitimate interests justify the processing; we find such interests to be justified considering that the data is limited to browsing activities related to what is considered business or professional related (our website does not offer any content directed to individual consumers as well as any content which might be used for any inferences about your private life habits or interests). The data that we may receive directly from you is completely voluntary and at your option. Where consent is required specifically, we will obtain consent before processing.

Sharing of personal information with the third parties:

Highsky IT Solutions does not share personal information about you with affiliates, partners, service providers, group entities and non-affiliated companies except: (a) to provide products or services you’ve requested; (b) when we have your permission: or (c) under the following circumstances:

1. We may share information with affiliated entities/subsidiaries/branch offices for legitimate business purposes.
2. We may provide the information to trusted entities who work on behalf of or with Highsky IT Solutions under strict confidentiality agreements. These entities may use your personal information to help Highsky IT Solutions communicate with you about offers from Highsky IT Solutions and for other legitimate business purposes. However, these companies do not have any independent right to further share or disseminate this information.
3. We may share information with statutory authorities, government institutions, law enforcement agencies or other bodies where required for compliance with legal requirements.
4. We may use the information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
5. We may share information where we believe it is necessary in order to investigate, prevent, or take action against any illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
6. We may share information with our empanelled vendors for assistance w.r.to setting up Business meetings post your consent.
7. We may share information where we believe it is necessary in order to protect or enforce Highsky IT Solutions’ rights, usage terms, intellectual or physical property or for safety of Highsky IT Solutions or associated parties.
8. We may share information about you if Highsky IT Solutions is acquired by or merged with another company after ensuring such company offers equivalent level of protection for personal data

Preferences:

Highsky IT Solutions takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information in the following ways.

Newsletters:

If you request electronic communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in the communication.

Mobile Devices:

If you previously chose to receive push notifications on your mobile device from us but no longer wish to receive them, you can manage your preferences either through your device or the application settings. If you no longer wish to have any information collected by the mobile application, you may uninstall the application by using the uninstall process available on your mobile device.

Cookies and other technologies

We use cookies on our websites to personalize content and ads, to analyse our traffic and performance, to provide social media features and for the functioning of the website.

You can change your cookies preference any time from your internet browser.

We also disclose information about your use of our site to our social media/advertising/analytics partners who may combine it with other information that you have provided to them or which they have collected from your use of their services. You consent to our cookies if you continue to use this website.

You can manage the non-essential or functional cookies in your browser. These settings are usually found within the ‘privacy’ section of browsers.

If you choose not to accept our various cookies, this will prevent you from taking full advantage of the website. If you wish to delete cookies which have already been placed on your computer’s hard drive, you can do so through your browser, and further information on how to do this can be found here:  https://www.aboutcookies.org/page/2/

We may also use web beacons or tracking pixels in our emails and web pages which help us to monitor whether you have opened any newsletters we may have sent to you. A web beacon is one of various techniques used on web pages or email, to unobtrusively (usually invisibly) allow checking that a user has accessed some content. Common uses are email tracking and page tagging for web analytics. We use this information to deliver you a personalized service by ensuring that we send you information that we believe you will find interesting based on the content we know you have engaged with previously.

Our website also includes functionality to interact with social media websites where you may have accounts, such as Facebook, Twitter and LinkedIn (“Third Party Accounts”).  You should be aware that these sites may set cookies while you’re using this website, and use of these features may result in the collection or sharing of information about you. We encourage you to review your privacy settings on the social media sites with which you interact, together with their privacy policies, to make sure you understand the information that could be shared by those sites.

Email:

You can contact us at the e-mail or postal address listed in the “Contact Us” section at the bottom of this Statement. Please include your current contact information, the information you are interested in accessing and your requests with regard to the same if any. We will endeavor to respond to your request, subject to reasonable limitations provided by law, unless it infringes on the privacy of other individuals.

If we are unable to entertain your request, we will provide you with the reason for refusal and inform you of any exceptions relied upon.

Anti-Spam policy:

Highsky IT Solutions recognizes the receipt, transmission or distribution of spam emails (i.e. unsolicited bulk emails) as a major concern and has taken reasonable measures to minimize the transmission and effect of spam emails in our computing environment. All emails received by Highsky IT Solutions are subject to spam check. Any email identified as spam will be rejected. With this measure, along with other technical spam reduction measures, Highsky IT Solutions hopes to minimize the effect of spam emails. Highsky IT Solutions reserves the right to reject and/or report any suspicious spam emails, to the authorities concerned, for necessary action.

Data Protection and Confidentiality:

Highsky IT Solutions has implemented reasonable and adequate physical, technical and administrative security measures to protect personal information from loss, misuse, alteration or destruction.

Highsky IT Solutions discloses information to third parties only for legitimate purposes such as our service providers and agents who are bound to maintain the confidentiality of personal information and may not use the information for any unauthorized purpose.

Right to opt out

Highsky IT Solutions respects your privacy considerations and hence provides an option to you, to not provide the data or information sought to be collected.

Further, you can also withdraw your consent which was earlier given to Highsky IT Solutions (which shall not affect the lawfulness of processing based on consent before its withdrawal), and the same must be communicated to Highsky IT Solutions in writing. Please note you can always unsubscribe to marketing communication through clicking unsubscribe available in the marketing communication(s) you receive

International transfer of Personal Information:

Highsky IT Solutions may transfer your personal information across geographical borders to Highsky IT Solutions entities or service providers working on our behalf in other countries with different data protection laws that may not be on par with that of the origin country.  A Transfer of personal information has a broad meaning and occurs when information is communicated, moved, accessed or otherwise sent to another country.

In cases where personal information would need to be transferred outside of a country where Highsky IT Solutions operates, towards other jurisdictions, specific requirements may apply for such Transfer to be allowed.

Authenticity:

Highsky IT Solutions shall not be responsible for the authenticity of the personal information supplied to it by its service providers, whose duty it is to ensure that the information provided by it or its employees is authentic.

Grievance Redressal:

Any grievance or complaint, in relation to processing of personal information, should be sent to Highsky IT Solutions in writing to the below mentioned  email ID. Grievance shall be redressed as expeditiously as possible. The contact information for the Grievance Officer for India is Mr. Ravikant Gupta,; e-mail address – ravi.gupta@highskyit.com

Effective Date:

This Privacy Statement is effective from 27^th January 2023 and it supersedes all existing polices on the subject matter.

Changes to this Privacy Statement:

Please note that this Privacy Statement may be subject to change from time to time. The revised Privacy Statement will accordingly be published on this page. Please regularly check this Privacy Statement to ensure you are aware of the latest updates with respect to the same.

This Privacy Statement was last updated on 27^th January January 2023

Contact Us

If you have any questions or comments regarding this Privacy Statement or processing of your personal information, please fill out the form below or contact us by writing to

Highsky IT Solutions Limited

2nd floor, Rohera Arcade,Near Navrangpura Police Station Rd, opp. SOTC office,
Navarangpura Gam, Navrangpura, Ahmedabad,
Gujarat 380009